FAQs

FAQs



How Can I Register Myself At WhySoBlue?

All you have to do is click on the new user button on the right hand corner of the website.

New User> Enter e-mail id and password, and voila you have registered with us.

 

How Can I Reset My Login Password?

If you have forgotten your password, fret not ,we all have been there more than once.

You simply have to click on Login > forgot password. You will receive an email with a link to reset your password.

 

ORDER RELATED

 

How Can I Check My Order Details/Status?

Once you place an order, you will get a notification from us via text and e-mail containing details of your order. Also, to check those details at any given time, simply login to your account > My Order > View order to get all the details.

When And How Can I Cancel My Order?

You will have to cancel any order within 12 hours of placing an order, call Customer Care at +919619614584 or email us on customercare@whysobluelove.com within the allotted time.Please note that we wont be able to cancel any customized order placed ,simply because its made specially for you BUT if the production for the same hasn’t started within 12 hours, then we will gladly do the needful.

How Can I Apply Coupon/Discount Code To My Order?

After you add the selected products to your cart, you fill in your e-mail and shipping details & right when you review your order summary you will see a promotional code space near the Total of your order. You punch in the code and click on “Apply.” The page will reload and your total will be revised.

 

PAYMENTS

 

What Are The Payment Options Available On WhySoBluelove.Com?

You can choose any of the following payment options at the checkout:

  • Credit Card
  • Debit Card
  • Bank Transfer
  • PayPal

 

Is There A Shipping Charge?

No. There is no shipping charge, so Yay!

How Long Do I Wait To Get My Order?

This depends solely on the order placed and the delivery address. Customized orders will take longer than the other orders. So it would take anywhere between 4-15 days to deliver the order.

How Can I Track My Order?

Once your order has been shipped, you will receive an email with your tracking number. You can click on the link to track your order.

What if my shipment is incorrect, damaged or defective?

As unlikely as this is, if you have received an incorrect article we apologize.  Email us and if possible share images(in case of defective pieces) of the incorrect order at jaya@whysobluelove.com and we will arrange for a replacement at the earliest.